SONAI INSIGHTS

Data & AI Solutions

We help ambitious businesses turn data into clarity, automate the work that slows them down and integrate AI into the way their teams operate every day.

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Why Strategic Data & AI Capabilities Matter

Most companies are sitting on more data than they know what to do with. Decisions get made on gut feel, reports take days to pull together, and AI tools sit unused because no one knows how to embed them into real workflows. Without a clear data and AI strategy, growth slows, costs creep up and your team burns out on manual work.

✖ Scattered data and manual processes hold growth back✔ Clear analytics and smart automation accelerate decisions

Privacy Policy and Cookies Policy

Cookies
This site uses cookies — small text files that are placed on your device to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like contact forms, and provide anonymized tracking data to third-party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or visiting the About Cookies website, which offers guidance for all modern browsers.


Privacy Policy
SONAI INSIGHTS LLC believes your privacy is important. Even though most of the information on this site is available without personal details being provided, it is possible that the user may be asked to provide personal information. This information shall only be used in the context of business and marketing objectives (e.g., responding to inquiries, client management, staying up to date about our services, etc.). The user may object to the use of their data for direct marketing, free of charge and via a simple request. To do so, please contact [email protected].
Personal details shall not be passed on to third parties except as described in this policy. In accordance with applicable data protection laws, the user has a legal right to access and, where appropriate, correct or delete their personal details. To exercise this right, you may submit a written, dated, and signed request to:
SONAI INSIGHTS LLC
1209 MOUNTAIN ROAD PL NE, STE R
ALBUQUERQUE, NM 87110
Email: [email protected]
EIN: 61-2350477
SONAI INSIGHTS LLC may also collect anonymous or aggregated data of a non-personal nature, such as browser type, IP address, the operating system you use, the domain name of the website that referred you to sonaiinsights.com, or the page from which you leave the site. This information allows us to continuously improve the sonaiinsights.com website for our visitors.


Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies" — text files placed on your computer — to help analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google and stored on servers in the United States. Google uses this information to monitor how you use the website, to compile reports on website activity for site operators, and to provide other services in relation to website activity and internet usage. Google may share this information with third parties when legally required to do so, or when those third parties process the information on Google's behalf. Google will not combine your IP address with any other data held by Google.
You can refuse cookies by selecting the appropriate settings in your browser. Please note, however, that if you do so, you may not be able to use all features of this website. By using this website, you consent to the processing of your information by Google for the purposes described above.
You may also opt out of Google Analytics specifically by installing the official Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.


Your rights and contact
If you have any questions about this Privacy and Cookies Policy, or if you wish to access, correct, or delete any personal information we hold about you, please contact us at:
SONAI INSIGHTS LLC
1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110
Email: [email protected]


Last updated: May 2026

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Terms and Conditions

These are the General Terms and Conditions of SONAI INSIGHTS LLC, with registered office at 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, EIN 61-2350477.


Article 1 — General
1. These general terms and conditions apply to all offers, quotes, proposals, and agreements between the client (hereinafter referred to as the "Client") and SONAI INSIGHTS LLC (hereinafter referred to as the "Company"), insofar as the parties have not explicitly deviated from these conditions in writing.
2. These general terms and conditions supersede all previous versions and apply to all quotes, proposals, and contracts between the Company and the Client.
3. These general terms and conditions also apply to any employees, contractors, or representatives of the Client involved in the engagement.
4. If a situation arises between the parties that is not covered by these general terms and conditions, such situation shall be assessed in accordance with the spirit of these terms and conditions.


Article 2 — Quotes and offers
1. All quotes, proposals, and offers issued by the Company are non-binding until accepted in writing by the Client. Acceptance occurs when the Client signs a written engagement agreement, statement of work, or other written confirmation of the engagement. Once signed, the engagement document becomes the binding contract between the parties and supersedes all prior verbal or written discussions.
2. The Company shall not be bound by quotes or offers if the Client could reasonably have understood that the quote or any element of it contained an obvious error or omission.
3. The prices stated in any engagement document are exclusive of any applicable taxes, statutory charges, and out-of-pocket expenses (such as travel, software licensing, third-party services, or other costs reasonably incurred in performing the services), unless explicitly stated otherwise.
4. A pricing breakdown does not oblige the Company to perform a portion of the work for a corresponding portion of the price. Quotes and offers do not automatically apply to future engagements.


Article 3 — Engagement duration, timelines, and changes
1. The agreement between the Client and the Company is entered into for the duration specified in the engagement document, unless the nature of the work or a written change order indicates otherwise.
2. Any delivery dates provided by the Company are estimates and not binding deadlines. Reasonable delays in delivery shall not entitle the Client to compensation, price reduction, or termination of the agreement.
3. Where the Company requires data, documentation, system access, credentials, or other inputs from the Client to perform the services, the delivery timeline shall not begin until the Client has provided such inputs in full and in usable form. The Client agrees to provide requested inputs within a reasonable timeframe, typically within five (5) business days of the request.
4. The Company may engage qualified subcontractors or third-party tools to perform parts of the engagement.
5. The Company may execute the engagement in phases and may invoice each phase separately upon its completion.


Article 4 — Suspension, termination, and cancellation
1. The Company is entitled to suspend its obligations under the agreement or terminate the contract if:
- The Client materially breaches the agreement and fails to cure that breach within eight (8) days of receiving written notice; or
- The Client fails to pay one or more invoices by the due date, which shall always be considered a material breach.
2. Upon termination of the agreement, the Client shall pay for all services rendered up to the date of termination, plus any costs reasonably incurred by the Company as a result of the termination.
3. Each party shall make reasonable efforts to resolve any disagreement amicably before terminating the agreement.
4. The agreement may be terminated by either party with one (1) month's written notice prior to the end of the current term. In the absence of such notice, the agreement shall be tacitly extended on a month-to-month basis under the same terms.
5. Upon any extension or renewal, the Company may propose updated terms and rates, which shall be communicated to the Client in advance.
6. Projects placed on hold by either party shall not entitle the Client to suspend or delay payments owed.
7. If the Client cancels an engagement in whole or in part after work has begun, the Client shall be invoiced for all work performed, costs incurred, and time reserved for the engagement up to the cancellation date.


Article 5 — Force majeure
1. The Company cannot be held liable for delays or failures in performance caused by force majeure.
2. "Force majeure," for the purpose of these terms, includes any external event, foreseen or unforeseen, beyond the reasonable control of the Company, including but not limited to: natural disasters, pandemics, government actions, internet or infrastructure outages, third-party service failures, cybersecurity incidents not caused by the Company's negligence, or actions or omissions by the Client or third parties on which the Company depends.
3. The Company may suspend its obligations under the agreement for the duration of the force majeure event. If the event continues for more than two (2) months, either party may terminate the agreement without owing damages to the other.


Article 6 — Payment and collection
1. Unless otherwise agreed in writing, payment is due within thirty (30) days of the invoice date, by the payment method specified by the Company. The Company may invoice on a recurring or milestone basis.
2. All invoices must be paid in full by the due date by bank transfer to SONAI INSIGHTS LLC, or by another approved payment method.
3. Each payment received shall be applied first to any outstanding interest and collection costs, and then to the oldest outstanding invoice.
4. Any pass-through costs paid to third parties on the Client's behalf — such as software subscriptions, cloud hosting, data sources, API access, or third-party tools — shall be invoiced in full to the Client unless otherwise agreed.
5. Disputes regarding an invoice must be raised in writing within seven (7) business days of receipt of the invoice. A dispute does not entitle the Client to delay or withhold payment.
6. If the Client fails to pay an invoice by the due date, the Client shall be in default. The Company may charge interest at the rate of one and a half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is lower, from the due date until the invoice is paid in full.
7. The Client shall be responsible for all reasonable costs of collection, including but not limited to attorneys' fees, court costs, and collection agency fees.


Article 7 — Retention of rights
1. All deliverables, work product, and materials supplied by the Company in the course of the engagement remain the property of the Company until the Client has paid all amounts owed under the engagement in full.
2. Until full payment is received, the Client may not resell, sublicense, or otherwise transfer any deliverable or work product, nor use it as collateral or as a method of payment.


Article 8 — Liability
1. To the maximum extent permitted by law, the Company's liability under or in connection with the agreement is limited as set forth in this article.
2. The Company is not liable for any damage of any nature resulting from the Company's reliance on incorrect, incomplete, or misleading information provided by or on behalf of the Client.
3. The Company is not liable for damages caused to third parties by the Client's use, modification, or distribution of the Company's deliverables, whether lawful or unlawful.
4. The Company is not liable for damages caused by the Client or by third parties (including but not limited to cloud providers, data sources, AI service providers, software vendors, or hosting platforms).
5. The Company is not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of revenue, profits, business opportunities, or data, arising out of or in connection with the agreement.
6. To the extent the Company is found liable, its total aggregate liability under or in connection with the agreement shall not exceed the total fees paid by the Client to the Company under the specific engagement giving rise to the claim.
7. The Company is exclusively liable for direct damages caused by its gross negligence or willful misconduct in the performance of the services.
8. The Company makes no guarantee of specific business outcomes, financial results, ROI, model performance, or AI accuracy. Results from data analytics, automation, and AI projects depend on factors beyond the Company's control, including data quality, third-party platform behavior, market conditions, and the Client's own actions and adoption.
9. Where the engagement involves third-party services or platforms, the Company is not responsible for the availability, accuracy, pricing, or behavior of those third-party services. Costs charged by third parties shall be passed through to the Client based on actual usage.


Article 9 — Intellectual property and confidentiality
1. "Intellectual property" means all intellectual, industrial, and proprietary rights, whether registered or not, including copyrights, related rights, trademarks, trade names, logos, designs, patents, patent applications, domain names, know-how, trade secrets, software, source code, databases, and AI models or model weights.
2. The Client warrants that all data, content, materials, and information provided to the Company are lawfully obtained, accurate, and do not infringe the rights of any third party. The Client shall indemnify and hold the Company harmless from any third-party claims arising from such materials.
3. Unless otherwise agreed in writing, upon full payment of all fees, the Client receives a non-exclusive, perpetual license to use the deliverables produced specifically for the Client's internal business purposes. The Company retains ownership of all underlying tools, frameworks, methodologies, code libraries, and know-how used to produce those deliverables.
4. Each party agrees to keep the other party's confidential information secure and to use it only for the purposes of performing the engagement. This obligation survives the termination of the agreement.
5. If the Client modifies the deliverables (or has third parties modify them) after delivery, the Client must notify the Company. The Company is not responsible for the consequences of any modifications it did not make or approve.


Article 10 — Governing law and jurisdiction
1. The agreement and these terms and conditions are governed exclusively by the laws of the State of New Mexico and the federal laws of the United States of America, without regard to conflict-of-law principles, even if the services are performed in whole or in part outside that state, or the Client resides in another state or country.
2. Any dispute arising out of or in connection with the agreement shall first be addressed through good-faith negotiation between the parties. If the dispute cannot be resolved within thirty (30) days, the parties agree to submit the dispute to the exclusive jurisdiction of the state and federal courts located in the State of New Mexico.


Contact
For any questions regarding these Terms and Conditions, please contact us at:
SONAI INSIGHTS LLC
1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110
Email: [email protected]
EIN: 61-2350477


Last updated: 2026

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